FAQs

Are you a New Zealand company?

Yes we are! We are based in Hamilton, New Zealand, and all items are dispatched from there.

 

What brands do you sell?

Currently we are authorised resellers for Weissman, Balera, Cosi G, Claudia Dean Dancewear, PW Dancewear, Capezio, DanzNmotion by Danshuz, Danse de Paris, Balera, Sonata Dancewear, Columbine, Manicare & Mita. This means we have an agreement with these retailers to sell their products, and are able to purchase anything from their ranges. If you have seen something you would like, get in touch. We are constantly looking for new brands to stock, so if there is something you would like us to stock get in touch!

 

Do you have all items in stock, or do you order them in as required?

Both! We have some items that are in stock ready to go, but for some items (such as most costumes) we order when you place your order. This means shipping times can vary between items. Standard items that are in stock can be sent within 1-2 working days once payment is received and processed. If it is at a stockist within New Zealand, then delivery time should be within 10 days. If it is in stock overseas, it will take 2-3 weeks for delivery, unless otherwise stated in the product description.

 

You are Weissman stockists, are you able to order something for me?

Definitely! We have limited items displayed for Weissman, but we are able to order anything off their website as long as they have it in stock - and if it is out of stock and they are making more, then we can backorder it for you. If there is something in particular you are after, contact us so we can help!

 

Can you order any items from PW Dancewear?

Yes we can! We are certified retailers with PW Dancewear, so anything you see in their catalogues we can order. Please get in touch with us if there is something you would like to order that we don’t have advertised, or if you are interested in ordering an item in a particular colour or fabric.

 

Can you order group costumes, or do you just sell individual items?

Yes we can order costumes and dancewear for groups. Contact us through our website, or send us an email at hello@danceboxnz.com, with the details for what you would like to order. 

 

I can only see one or two sizes in an item; does this mean you don’t have other sizes in stock?

Some items we only get in limited colours and quantities, and this will be shown in the options displayed on the product pages. Generally, there will also be a note in the product description to say that this is a limited item. If you have any questions about an item, or want to know if it is possible to get another size, send us a message as sometimes there are still other limited sizes and colours available.

 

How can I purchase items?

You can either send us an email, or a message through our Contact Us page with your order request, and we can then send you the direct debit payment information.

Alternatively, you can add items to the cart and purchase through there. When purchasing through the cart you will have the option of paying by direct credit, debit or credit card, Apple Pay, Shop Pay, Google Pay, Afterpay and Laybuy.

 

Will you be expanding to offer dancewear and costumes for other dance styles? 

Definitely! We want to continue to expand our products and increase our suppliers, so we are able to offer items required for all dance styles. If there is a particular brand you would like us to look at stocking, please let us know!

 

Do you offer costume hireage?

Yes we do! We have a limited range of hireage costumes and are currently building our range as we get costume requests. If there is something in particular you are looking to hire, please let us know and we will see if we are able to help and order it in for you. 

  

Do you do international shipping?

We now offer shipping to Australia! At this stage this is the only international shipping we can provide. Shipping to Australia can add an extra 3-7 days on top of the delivery estimates on product pages (depending on how fast the courier can get them to you). We use DHL Express to ship to Australia, so we can get your items to you as fast as possible.

 

Can I return or exchange a product if it's not right?

Absolutely! We know that shopping online can be daunting at times, and for some items it can be hard to know if it will be the right fit. We are happy to swap and exchange items if they aren't quite right, providing they have not been used - this includes shoes and costumes, as well as custom order items. The only exception to this is stockings, which due to hygiene reasons are unable to be returned. If you need to return something, please email us first at hello@danceboxnz.com so we can get the replacement items underway.