Exchanges & Returns
Thanks for shopping at DanceBoxNZ! If you are not entirely satisfied with your purchase, we're here to help.
Exchanges (if applicable)
We will only replace items if they are defective or damaged. If you need to exchange an item, send us an email at firstname.lastname@example.org, or through our Contact Us page, and include your order details. If you have purchased the incorrect size, please email us at email@example.com, and these will be assessed on a case by case basis.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if we have arranged to have it collected).
If you have any questions on how to return your item to us, contact us.
For our Refund policy, please click here.